Front Door for Families

The service is made up of professionals with different areas of expertise who work together to assess, decide and coordinate how best to support children, young people and their families where there are concerns.

The Front Door for Families service includes:

• Referral Officers who receive your calls, e-mails and online notifications. They provide information, advice and guidance
• Social Workers who assess the needs or concerns you’ve raised about a child or young person
• Police Officers who assess information and notifications about children and young people who come to their attention
• Specialist Nurse Safeguarding Children who gather health information and assess the risk and impact on the children’s development and well-being
• Education Safeguarding Officers who advise schools where there are safeguarding needs identified for a child
• Family Coaches who triage contacts that meet the threshold for targeted Early Help and Parenting Support and will assist partner agencies in setting up Team Around the Family meetings and plans

How the service works

When you contact Front Door for Families about a child or young person, the team will decide within 24 hours about what action should be taken next. To help the team make an informed decision they may contact you or other agencies for further information.

We will provide feedback to the person who made contact with Front Door for Families within 72 hours to let them know of their decision and the next steps.

Telephone 01273 290400 during working hours (9am to 5pm, Monday to Thursday and 9.00am to 4.30pm on Fridays)

Outside of working hours please contact the Emergency Duty Service on 01273 335905 or 01273 335906.